Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, color and prescription.
The manufactured will examine each lens and check them for the protein deposits which indicate whether the lens was used. If there is a scratch or tear on the lens and it was used, the manufacturer may not replace the lens.
Returning defective lenses must be sent within seven business days from the time that the customers initially contacted us to report the defect.
You are requested to inspect the lenses before wearing them as advised in the instruction leaflet sent with your order. Please follow all the instructions in the leaflets on how to clean your lenses before using them.
Shipping charges for returns of defective lenses will be carried by customer.