Return and Exchange policy:
Thank you for choosing loroyal to buy
your favorite products, it is our pleasure to serve you.
Sometimes you may change your opinion
about the products you have purchased, it's okay. At loroyal, we do our best to
make the return or exchange as simple and as smooth as possible.
We have facilitated the Return and
Exchange policy through the following procedures:
The goods to be exchanged or returned
should be in good condition i.e. unopened and still displayable in their original
cover and purchase receipt attached.
The goods to be exchanged or
returned are not conforming to the standard specifications or have a defect or
damage.
You can replace products within 14 days
of purchase
In case the customer wished to
return the product after receiving it soundly and without any damage; they will
bear the shipping cost through the following shipping companies only: (DHL,
Aramex), provided that the goods are to be returned in their original condition
(unopened, unused and in their casings) and original purchase receipts are
attached.
- WhatsApp / Return and Exchange only
- WhatsApp/ Customer Service: +965 50338355
E-mail: info@pic-q8.com
Payment and return duration (after
receipt and product status examination)
Credit cards: 7-14 working days
Bank transfer in Kuwait: 3-5 business
days
Bank transfer in Arabian Gulf
Countries: 7-10 working days